The solution
The partnership expanded to include contingent roles at the beginning of 2021. Delta Air Lines is supported by a dedicated, scalable team comprised of leadership, recruiters, sourcers, curators, administrators, performance management, market intelligence and business intelligence.
AMS uses a robust suite of tools and technologies to drive program efficiencies including talent pooling, soft and hard skill assessments, as well as automated interview scheduling for both virtual and face-to-face interviews.
The dedicated team fulfils all roles, full time and contingent, and follows a similar workflow regardless of worker type. For contingent hiring, AMS is responsible for direct sourcing and recruiting activities for TechOps up to the point of offer at which stage AMS engages with Delta Air Lines’ Managed Service Provider to conduct the required pre-employment and onboarding steps.
For full-time hires our team supports sourcing and recruiting, as well as the pre-employment chasing, start date confirmation through to onboarding.
The impact
AMS filled over 21,000 roles for Delta Air Lines in 2021 across 90 airports and corporate headquarters. Over 1,000 of those were contingent roles across TechOps (machinists, aircraft support technicians, maintenance technicians, painters and avionics) and Ground Support.
The AMS team now numbers 225 and supports all hiring needs including RPO, Resource Augmentation, Avature Technical Consulting, DE&I Consulting and Branded Direct Sourcing.
By having a dedicated team that supports both full time and contingent hiring needs, Delta Air Lines focuses on getting the best candidate for the role and is taking the steps to implement a total talent management solution.
- 1,095 contingent workers directly sourced in 2021
- Developed and launched new career site displaying contingent opportunities
- 85% of resumes presented make it to interview stage
- 49% of candidates who interviewed receive an offer (In 2022 that increased to 85%.)
- Exceeded contingent hiring target by 200% in 2021
